What you need to know about shipments, delivery times and costs of MARINERA:
Purchasing process: Once the purchase is made, you will receive a confirmation email indicating the details of your purchase and the order number. If it doesn't appear in your inbox, check your spam.
Shipment tracking: Please let us know if you require this and we will send it to you as soon as possible.
Shipping cost: Depending on the shipping address and the order volume, the corresponding shipping costs will be calculated at the checkout. We advise that you group all the items in a single order since we cannot combine two different orders, and the shipping costs will be applied for each one individually.
Delivery times: As a general rule, orders are shipped within 48 hours of receipt of payment, through a trusted carrier. If you prefer any other shipping method, please contact us before confirming the order.
Delivery times range from 48 hours to 10 business days, depending on the volume of the order and the conditions of sale. As far as possible, we try to ensure that your order arrives on the desired date, as well as to send you the entire order. Still, high demand for a particular product can cause unpredictable stock outs. In this case, we cannot guarantee that delivery times will be normal.
Return policy:
As established by Spanish legislation, the policy for returns and claims for products purchased online must offer the same guarantees and rights to the buyer as those purchased offline. Below are the return policies for items purchased at www.marinera.shop.
We recommend that before accepting any package you make sure that the packaging is in good condition. Otherwise, if you see that an item is missing or there is a defect, you must notify it within 15 days from the delivery date of the merchandise by email to info@marinera.shop or by phone at +34 972 78 11 32.
Causes admitted for the return of products:
- That the item delivered does not correspond to the order placed.
- That the item delivered is defective or in poor working order. In this case, MARINERA asks the customer to send photos of the defective item by email to info@marinera.shop.
- You don't like the item or the size doesn't fit you. In that case, the transport costs derived from returns or exchanges will be covered by the customer.
In order for the return of an order to be accepted, it is essential that the item is in its original packaging and in perfect condition.
Procedure established for the return of products: If you wish to return a product, please contact MARINERA by email at info@marinera.shop or by phone +34 972 78 11 32, indicating the delivery note or invoice number and the reasons for the return. After providing this information, we will proceed to collect the item. Once the merchandise is verified, it will be reimbursed.
Maximum period established for the return: The Retail Trade Regulation law establishes a maximum period of 14 calendar days from the delivery of the order, after this period no returns will be accepted.
